We take the responsibility for cleanliness more seriously than anyone else.
We want your business to run like clockwork. Which is why we take full accountability for helping your staff and customers stay healthy at work, keeping your workspace uncluttered, and making sure the daily admin is never a hassle. So, if you’re with a commercial cleaning service and not entirely happy with their level of service, let’s get things moving to make the changeover structured, seamless and simple.
So what makes the changeover to AMC different?
AMC has a rigorous process for ensuring that employees of AMC are fit for the role based on skills, qualifications, experience, character and integrity.
– Security checks on cleaning staff
– In-depth staff training
– Thorough induction process
– Clear scope of works
A clear outcome-based scope of works will form the basis of the KPIs to be delivered by the cleaning operations teams
– Close supervision and management
– Streamlined resolution process
– Real-time reporting of service
We have a range of processes, tools and systems that we have developed over the years which will not simply provide fully transparent real-time reporting but will deliver you with real insights. We use these insights to continually improve how we deliver the services.
– Helpdesk with 2-hour response time
AMC Freshdesk will streamline all requests, feedback and resolution to a single platform
You can trust AMC to make the changeover effortless.
We put as much effort into the transition process as we do into keeping your business clean – so the only changes you’ll notice are your business will be cleaner and your team happier.
We have a detailed and meticulous process for transition, which is in 3 stages:
PHASE 1: Internal handover from Business Development team to AMC Operations Team
PHASE 2: AMC Operations Team walkthrough and pre-start set up
PHASE 3: – Stage Gate Checks
Throughout the 9-step process, milestones and deadlines are achieved and signed-off in a stage-gate approach. After each step, the Customer Service Manager will review and authorise, allowing the continuation of the process.
The transition and implementation will be unobtrusive, with the only noticeable change being an enhanced level of quality service.